Return Policy

We accept returns within 15 days of delivery, for items in their original condition that have not been worn, altered or washed, without make-up marks and with all tags attached. We reserve the right to refuse returns if these conditions are not met. 

Should you wish to return your item(s), please fill this return form (bellow) and send to: 



DNA CASCAIS (entrega na receção)

Rua Cruz de Popa

2645-449 Alcabideche


Please note that returning your order is at your own cost. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. For international returns please mark clearly "No commercial value" as description of contents on all paperwork provided by your chosen carrier. If this indication is not clearly stated, custom duty charges may apply and the amount will be deducted from your merchandise refund.

Please allow 7-10 working days from the date of receipt for returns to be inspected and processed. Refunds will be issued on the cost at purchase price, excluding original shipping charges, back to the original method of payment.

We do not offer exchanges. Should you wish to receive a different size or style, please place a new order on our website and return the existing order for a refund. Original shipping charges are non-refundable.